Tips on Answering Call Center Interviews


This may sound cliché but the first thing that’s really helpful when being interviewed for a call center job is to just be yourself. Doing so will make you feel more relaxed because the result of this would be honesty on your part. Remember that although, you are selling yourself to the interviewer, it is not helpful to lie or make up a story of knowing a certain skill when in reality, you do not have much idea of it or worse, you actually don’t know it.

Everything you said will be filed on your 201 and will be remembered by the people who interviewed you so even if you may have initially impressed them with your so-called skills and talents, when the time comes for you to showcase such claims, it will turn out that you don’t have much to show. Now, isn’t that scenario all the more embarrassing?

If you don’t know a certain skill that is necessary for the job you are vying for, turn the negative answer into something positive. You could say that such a skill is not exactly one of your strongest points but you are willing to be trained and to learn all that you possibly could to improve and enhance your skills. If there’s anything an employer appreciates, it’s an employee who is open-minded to learning new ideas to develop himself so he can be more productive and contribute more to the company.

Since call centers focus on customer care, you would mostly likely be given certain scenarios and asked how you would handle such calls. The tip here is to remember that above all rules regarding the topic, we should never end a call with dissatisfied, unhappy customer on the other end of the line. Keep all your answers positive and one with their goal of giving quality service to customers but at the same time, incorporating your personality in handling such calls also so they would more or less see a bit of the character you have.

Now, whether we admit it or not, the compensation call centers offer is highly appealing. With the kind of expenses that we have now, we have to be frank about the fact that the salary rate is usually higher than the minimum wage offered by other companies and is indeed a big help in helping us stick to our budget and getting us through our monthly bills and expenses.

That is a given fact but never ever mention such a reason when you are asked why you applied for a call center job. Doing so would give the interviewer that you are only after the financial pay and is using their company as a stepping stone to earn even bigger pay once you feel like you have stayed there long enough. The same thing goes by saying that you need the experience. Remember that the biggest problem call centers get is the retention of employees so they’re looking for applicants with loyalty and commitment. They are looking for applicants who are willing to stay for a longer period of time.

Focus your answers instead on what you know about the company and why you wish to be a part of them in the first place. When we apply, it means there is something in the company that attracts us like its stability for instance or reputation of being one of the top call centers the BPO industry. Such things can make any employee also proud to be part of an establishment because it gives him or her credibility.

Another possible question would also be how willing and prepared you are to handle the stress that comes with the job especially since aside from handling all sorts of personalities, it is a round-the-clock shifting schedule and you just might be assigned to work on the graveyard shift.

Now, with this question, the interviewer is actually trying to gauge if you know and understand the nature of the job you are applying for and what it entails, both positive and negative. With this question, I would say that you really must be able to have a clear grasp of what being a call center agent means because for all the attractive compensation and perks it offers, it is a job that requires much of your patience, self-control, perseverance and understanding. The stress one goes through is no joke so be sure you know and understand what you’re getting into.


Source by Hazel Rabor

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